Terms and Conditions

This website is owned and operated by Shay's Lingerie Ltd. ‘We’ in these terms and conditions means Shay's Lingerie Ltd. Your use of this website and the purchase of products from it are subject to the following terms and conditions.


These terms and conditions include and must be read in conjunction with the other pages referenced within them. By using this website you signify your agreement to be bound by these terms and conditions. Please read them carefully before using this website or buying products through it.


  • When you place an order through this website you are making an offer to purchase goods from and contract with Shay's Lingerie Ltd.

  • We will not accept your order until payment has been received.

  • A contact will exist between you and Shay's Lingerie Ltd when, and not until, we dispatch the goods that you have ordered.

  • We will confirm receipt of your order by email and will notify you by email when the goods have been dispatched.

  • Shay's Lingerie Ltd is under a legal duty to supply goods that are in conformity with the contract.

  • Each part of your order dispatched separately will constitute a separate contract and failure to dispatch or deliver any part of your order will not entitle you to repudiate the contract for the remainder or the whole.

  • We store the contract's content electronically. This includes the billing and delivery names and addresses, email address and telephone number, details of what items you have ordered, shipping method selected and what you have paid. We will send you the details of your order as well as our general terms via e-mail. You can find the terms here at all times.


  • We will communicate with you by email to the email address you give us with your order.

  • Communication by email will satisfy any requirement for communication to be in writing.

  • You are responsible for the accessibility of your email.

Order Cancellation:

  • You have the right to cancel this contract within 14 days without giving any reason.The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods (or the last goods if the order is sent in multiple parts).To exercise the right to cancel, you must inform us [Shay’s Lingerie Ltd, Silverthorne, Kent Avenue, Minster, Sheerness, Kent, ME12 2DX, United Kingdom. Telephone: 07871 452432 Email admin@shayslingerie.co.uk ] of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or an e-mail).

  • To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of Cancellation:

  • If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

  • We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

  • We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

  • We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

  • We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

  • You shall send back the goods or hand them over to us,  Shay’s Lingerie Ltd, Silverthorne, Kent Avenue, Minster, Sheerness, Kent, ME12 2DX, United Kingdom between the hours of 9:30am and 5:00pm Monday to Friday, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

  • You will have to bear the direct cost of returning the goods.

  • You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

  • In the case of contracts for the supply of sealed goods which are not suitable for return due to health protection or hygienic reasons, the right to cancel ceases if the goods become unsealed after delivery.

Returns Policy:

  • You may inspect and try on goods in a way that would be possible in a store. It is ok to try costumes, dresses and outer clothing on for size. Lingerie items or swimwear may be tried on over other clothing. Shoes and boots must be tried on over socks or stockings and only on carpets.

  • If you wish to return part or all of your order for a refund or exchange you must notify us within 14 days of the day after delivery of the item.

  • Customers might not receive a full refund once items of an intimate nature, e.g. knickers, thongs and g-strings or hosiery items, e.g. tights, stockings and body stockings have been worn. Where stockings form part of a costume, outfit or lingerie set, customers might not get a full refund if the costume is only returned partly. The same applies for outfits or lingerie sets where the stockings have been worn.

  • Items of an intimate nature, e.g. knickers, thongs and g-strings cannot be returned once the hygiene seal has been broken. Wigs cannot be returned once worn.

  • Customers might not get a full refund if items are returned to us used or washed, not in the original condition with tags intact, with any marks (e.g. make-up or scratched shoe soles) or odours (e.g. perfume or cigarette smoke).

  • We request that items are returned along with their original manufacturer's packaging so that future customers can receive the item as the manufacturer intended.

  • Please keep proof of postage when sending the goods back to us. This is for your own safety in case goods get lost in transit.

Mailing List:

  • We may send you newsletters, updates on new products, special offers or vouchers from time to time.

  • You can unsubscribe from receiving such communication at any time by clicking on unsubscribe in any of our newsletters.


  • You must not use this website or any function within it in any way that is illegal or that causes offence, nuisance, loss, damage or injury to anyone or that affects availability or performance of this website or that damages Shay's Lingerie Ltd’s reputation.


  • We reserve the right to make changes to these terms and conditions and the contents, prices and information provided on this website at any time without notice.

  • The terms and conditions, prices and other information apply as displayed on the website at the time of use and time that you place your order. You may print and keep these terms and conditions for your personal records in relation to orders placed through this website.


  • These terms and conditions are subject to the laws of England.

  • You agree to submit to the non-exclusive jurisdiction of the English courts.


  • If any part of these terms and conditions is found to be unenforceable for any reason then that will not affect the validity of the remaining parts.


  • We will do all that we reasonably can to meet the date given for delivery. In the cases of unforeseen circumstances, beyond our reasonable control we will contact you and agree an alternative date.

Stautory Rights:

  • These terms and conditions do not affect your statutory rights or responsibilities. .