We hold a small amount of non branded items in stock. If your order contains items we do not carry in stock, then we will inform you of an estimated delivery date.
Branded items Seven til Midnight, Icollection, Exposed by magic and Tia Lyn take 10 - 13 days dependant on day ordered.
Dreamgirl items take 4-7days dependant on day ordered.
We order from our suppliers on a Monday/Tuesday.
We post orders placed and paid for within 2 working days for items held in stock.
We will post to the address given by you when you place your order.
We will let you know by email when your item has been dispatched.
If you need your item by a specific date then please let us know when ordering and
Delivery timescales are based on Royal Mail and Parcelforce services and are subject to their terms and conditions and the performance of their postal systems.
Items returned to us undelivered will incur a re-delivery charge payable in advance of re-delivery.
Our working days are Monday to Friday excluding UK public holidays.
All items are delivered by post; it is not possible for you to collect your item.
We do not accept instructions to leave packages outside of premises ('in the porch', behind the bin', etc) as putting such instructions on the package invalidates postal tracking and insurance and risks your order being stolen or damaged by rain.
Please check your email in the hours and days following your order in case we need to contact you to confirm your address or payment or respond to any messages you include with your order or payment.
We offer, as standard, Royal Mail and Parcelforce services. Standard UK Post (Royal Mail 'Second Class') is normally delivered within 3 to 5 working days and Saturday to most parts of the UK however this is not guaranteed and it is not trackable.
All Republic of Ireland, European and Non-European International buyers will have their order sent by Royal Mail’s International Standard Service.
All International Buyers: You are the importer of the goods you have ordered from Shay’s Lingerie Ltd and you are responsible for ensuring that the imported goods comply with any applicable laws in your Country and for the payment of customs duties and taxes within your Country. Customs and security authorities may open packages to confirm or inspect the contents.